Shipping policy

Shipping Policy

Effective as of: July 29, 2025

At Purivio, we are committed to delivering your order efficiently and transparently. Below you will find important information regarding our shipping methods, processing times, costs, and responsibilities.

Order Processing Time

Orders are typically processed within 24 to 72 business hours after the order is placed. This includes order verification, quality checks, packaging, and preparation for shipment.

Orders placed during weekends, holidays, or high-volume periods may require additional processing time.

Shipping Methods and Rates

We currently offer two international shipping options:

Standard International Shipping

  • Free on orders over $49.99

  • $4.99 on orders under $49.99

  • Estimated transit time: 6 to 12 business days

Express Insured International Shipping

  • $9.99 flat rate

  • Includes insurance and priority handling

  • Estimated transit time: 5 to 9 business days

Shipping times refer to transit duration after processing, not from the time the order is placed.

Shipping Destinations

We ship internationally to most countries. If your country is not supported or if delivery is not possible, you will be notified and fully refunded.

Tracking Your Order

Once your order ships, you will receive an email confirmation including a tracking number. Please allow up to 72 hours for the tracking information to update after dispatch.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, and other fees once they reach your destination country. These charges are not included in the product or shipping price and are the responsibility of the customer.

Purivio is not responsible for delays or fees incurred due to customs procedures.

Shipping Delays

While we strive to meet all estimated delivery timelines, external factors may occasionally cause delays. These may include, but are not limited to:

  • Customs inspections

  • Carrier delays

  • Severe weather events

  • Holiday season volumes

Purivio is not liable for any shipping delays once a package has been handed off to the carrier.

Incorrect Addresses and Failed Deliveries

It is the customer’s responsibility to provide an accurate and complete shipping address. Purivio is not responsible for:

  • Lost packages due to incorrect or incomplete address information

  • Packages marked as undeliverable by the shipping carrier

  • Failed delivery attempts

In such cases, additional shipping charges may apply if the order needs to be re-shipped.

Missing or Lost Packages

If your order is marked as delivered but cannot be located, please:

  • Check with household members, neighbors, or building management

  • Contact the shipping carrier directly

  • Contact us at hello@purivio.store within 7 business days

For orders shipped with Express Insured Shipping, replacements or refunds may be issued following carrier investigation.

Returns Related to Shipping

For return and refund information, including return shipping conditions, please refer to our Return & Refund Policy. If you need assistance, contact our support team at hello@purivio.store.